Why would a user want to use video conferencing instead of audio conferencing or text chat?
A user would most likely want to use video conferencing rather than audio or chat during those times when the communication is improved by having access to the richer amount of information provided by body language and other non-verbal signals.
How would you solve the message overload problem with email?
If I could solve this I would probably die wealthy beyond my wildest dreams. That said, the first thing I would do is move all my email systems over to a gmail-style interface mostly because of the automatic grouping of messages into conversations, archiving, the search functionality, and tagging. Integrate this email client within a broader suite of archived, grouped, searchable communications tools including chat, audio and video conferencing, blogs, wikis, to do lists, project workbacks and calendars. Most things email is being used for are would be far better suited to other channels. If messages were sent in the most appropriate channel it is likely the overload decrease.
If content could flagged easily for obsolescence or even track itself as an issue that could be marked as “resolved” then archive itself, I’d be happier.
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